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A WhatsApp assistant for a salon or spa books the appointment, confirms it the day before, lets clients reschedule without calling and, when someone cancels, offers that slot to whoever was waiting. FaroVivo sets it up from $350 USD, and it also answers outside treatment hours and on Sundays, which is when most people plan their week.
What sets this industry apart from almost any other is that whoever answers is whoever is working. Your hands are busy, there is a client on the table or with color on, and nobody else is there to answer. The message sits there for an hour and a half, and an hour and a half is plenty of time for that person to have booked somewhere else.
Then there is the gap, and here not just anyone fills it. If a three-hour color appointment falls through, a twenty-minute bang trim does not cover it: you need someone who wanted exactly that service and exactly that length. Finding her means going through the waitlist matching service to slot, at nine in the morning, with a client on the table. That is why it almost never gets filled.
The no-show is another matter. Without a confirmation beforehand and without a deposit, the chair stays empty and that hour does not come back. Product you don't sell today is still on the shelf tomorrow; an empty room at five is not.
Sunday afternoon is the other half of the story. It is when people look at their week and decide when to get a haircut or a treatment. If your salon is closed and nobody answers, that decision gets made somewhere else.
The calendar is the business. Everything below is designed so there are no gaps and nobody goes unanswered while you work.
If you already work with a booking platform, the assistant builds on it. If you keep your calendar in a notebook or on your phone, we start there and it works the same.
Most of the salons and spas we work with are in the United States. What changes by country is how the deposit is collected and what people call the client who does not show up, which is not a detail: whether the slot is recovered depends on it.
It is the main market. People say "no-show", it is common to leave a card when booking, and prices per service are higher, so every empty chair costs more than in the other three countries. In a Hispanic-owned salon, clients write in Spanish even when the salon works in English: the assistant answers in both languages from the same number, without you keeping two lines.
People say "cita previa" and "cita no acudida", not "no-show" or "plantón". Booksy and Treatwell are well established, so often the work is making sure the assistant and the platform do not step on each other. Prices carry 21% VAT, and it is worth saying so before the client sees it on the bill.
Here it is a "plantón", and the deposit is what really stops it. It is paid by SPEI or at a store, not by card, and that changes the flow: the client pays and sends the receipt, so the assistant has to know how to wait for that message and not count the appointment as confirmed until it arrives.
Booking on WhatsApp is so taken for granted that a salon that takes an hour to answer loses the appointment without ever knowing it had it. The deposit goes through Nequi, which almost every client already has, so asking for it creates less friction here than in any of the other three markets.
In practice it does the front desk work that nobody does in a small salon, because whoever is working is with a client and has their hands busy. It answers the message right away, books, confirms the day before and offers the slot that opens up. The difference from hiring someone for the front desk is the shift: this answers on Sunday afternoon, which is when people plan their week.
Yes, if you decide to work that way. The assistant asks for the deposit before blocking the calendar and only confirms the appointment once it is paid. The payment method changes by country: bank transfer or Bizum in Spain, SPEI in Mexico, Nequi or PSE in Colombia, Zelle in the United States.
We build on it. The assistant handles the conversation on WhatsApp and writes the booking into the platform you already use. What we do not want is for you to end up with two calendars that do not talk to each other.
When a cancellation comes in, it lets whoever is on the waitlist for that service know and confirms with the first one who answers. It is the part almost nobody does by hand, because right at that moment you are working.
With yours, service by service, exactly as you load them. It does not make up a price or give a range if you have not given it one.
From $350 USD setup and monthly operation from $99 USD/mo. Between 3 and 10 days to have it running, depending on what needs connecting.
Each industry has its own page, because the problems are not the same.
In this industry the personal touch is half the business, so we are not going to automate all of it. Show me a week of your calendar and I will point out where appointments are falling through, which is almost always in two specific places.
I want one for my salon →No obligation, in English or Spanish.
Luis · FaroVivo
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