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A WhatsApp assistant for a veterinary clinic answers the messages that arrive after hours, books the visit, reminds owners of the vaccines and deworming that are due, and alerts a person when a message describes an emergency. FaroVivo sets it up from $350 USD, and it answers at eleven at night the same way it does at eleven in the morning.
The owner writes at eleven at night because their dog hasn't eaten since yesterday. It isn't life or death, but they don't know that, and at that hour they are scared. If nobody answers, by the next morning they have already called the clinic around the corner, or gone straight to a 24-hour emergency hospital that will charge them three times as much.
During the day something else happens. The phone rings while you have an animal on the table, sedated or being held, and there is no way to pick up. The caller wanted to ask whether the prescription food has arrived, what time you open on Saturday, or when the booster shot is due. None of those three needs a vet, but all three go unanswered.
There is a third loss that makes no noise: the booster that wasn't given, the deworming that was skipped, the senior pet's checkup that kept getting postponed. Nobody calls to complain about that. They just stop coming, and a year later they are another clinic's client.
Everything that does not need clinical judgment, which is most of the volume that comes in by phone and by WhatsApp.
If your clinic already uses practice management software, the assistant works with it instead of making you keep two calendars. If you work on paper or with a spreadsheet, that works too.
Most of our clinics are in the United States, with Hispanic owners or clients. What changes from one country to another is how the client reaches you and how they ask for an appointment, not what the assistant can do.
Here the pain is counted in missed calls, not unanswered messages: the phone is still the main channel, and what clinics usually hire is a phone answering service. The assistant covers WhatsApp and text messages, and answers in Spanish and English, which in a clinic with Hispanic clients is half the conversation.
People ask for a "cita previa" instead of "agendar una cita", write from the "móvil", not the "celular", and drive a "coche", not a "carro". They are vocabulary details, but a text written in Latin American Spanish reads as foreign there, and in a neighborhood clinic closeness is part of the service.
Almost nobody calls here: they write. And there is a deeper difference from the United States, where there is a 24-hour emergency vet to send people to at night. In much of Mexico that option does not exist, so the late-night message is not looking for an alternative: it is looking for someone to say whether it can wait until morning. That is why the handoff to a person matters more here than in any other market.
Visits are paid on the spot and in cash much more often than in the other three countries, so the assistant does not charge anything: it books and tells the owner the price so they arrive knowing what they will pay. If a payment is taken in advance, it goes through Nequi or PSE.
It does not answer emergencies. At any message that describes a symptom, the assistant stops answering and hands the conversation to a person, telling the client it is doing so. You define the phrases that trigger that handoff, and each one is tested before the assistant goes live.
No. The assistant connects to the one you already use, and if you work with a spreadsheet or Google Calendar, it works too. The idea is that you never end up keeping two calendars.
Yes, and it is one of the things that pays off most. From the date of the last vaccine or deworming, the assistant sends the reminder when it is due and offers the appointment in the same message. Nobody has to go through charts one by one.
Between 3 and 10 days, depending on what needs connecting. Before your first client writes to it, we test it with real cases, including the ones that have to end with a person.
From $350 USD setup, with monthly operation from $99 USD/mo. Prices are published on the site, with no form in the way.
Each industry has its own page, because the problems are not the same.
Write to me and we will talk for fifteen minutes. Once I know what your clients ask most and who answers today, it is clear what the assistant can take on and what still has to go through your team.
I want one for my clinic →No obligation, in English or Spanish.
Luis · FaroVivo
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